At MGI Hotels, we strive to provide excellent service and ensure customer satisfaction. Our refund policy is designed to be fair and transparent. Please read the following refund policy carefully before making a reservation. By using our services, you agree to comply with the terms outlined below.

1. Reservation Cancellations:
a. Cancellation policies vary by property and room type. Please review the specific cancellation policy provided at the time of booking.
b. To cancel a reservation and be eligible for a refund, you must adhere to the cancellation policy applicable to your booking.

2. Refund Eligibility:
a. Refunds are subject to the terms and conditions of your reservation and the cancellation policy in effect at the time of booking.
b. Refunds may be processed in the original form of payment used for the reservation.

3. No-Shows and Early Departures:
a. If you do not show up for your reservation without prior notice (a “no-show”), you may be charged a fee equivalent to the total booking amount.
b. Early departures may be subject to fees. Please check the specific hotel’s policy for details.

4. Special Promotions and Packages:
a. Refund policies for special promotions, discounted rates, and package deals may differ. Please check the terms and conditions of the specific promotion or package at the time of booking.

5. Force Majeure:
a. MGI Hotels reserves the right to modify or cancel reservations in the event of unforeseen circumstances, including but not limited to natural disasters, acts of terrorism, government regulations, or other situations beyond our control. In such cases, we will make reasonable efforts to accommodate guests or provide refunds as appropriate.

6. Refund Process:
a. To request a refund, contact our customer service using the contact information provided on our website.
b. Refund requests will be processed as promptly as possible, and the time it takes to receive the refund may vary based on the payment method and financial institution.

7. Changes to Reservations:
a. Changes to reservations, including modifications or amendments, may be subject to availability and additional charges.

8. Contact Us:
a. If you have any questions or concerns regarding our refund policy, please contact our customer service at [email protected]

Thank you for choosing MGI Hotels. We appreciate your understanding and cooperation regarding our refund policy.